Ordering
and Shipping Info
When you place your order
online through our secure server, your credit card information is not
stored on any of our systems.
www.advanced-water-systems.com offers standard UPS shipping on most systems. Some
of the larger commercial and industrial systems are shipped by truck
(common carrier), and we will contact you with the shipping charges
on those items once you have placed your order, or you can email our
shipping department to get an estimate.
Overnight shipping is also available for most domestic orders depending
on weight.
For information and detail on shipping and payment, please
read on:
When Will You Receive Your Package?
The speed of shipment is determined
by product availability. Most items ordered by 6pm Pacific Standard
Time will be shipped the following day. Should you choose overnight
delivery on a product we do not typically keep in our inventory, the
item will be sent overnight delivery once the item is in stock.
If you have ordered several products
that are in stock, and others that are to be special-ordered, we will
hold your order until it is ready for delivery. In the event that an
item you have ordered will take us longer than 10 days to obtain, we
will notify you by email or by phone. Should you need a product right
away, and cannot wait for the whole order to be shipped together, let
us know via e-mail or phone, and we will make sure you get what you
want, when you want it. If you request to receive a domestic or international
order in partial shipments, you will be responsible for the cost of
each shipment.
Order Tracking
To track your package,
go to the UPS website and enter the tracking number sent to you in your
order confirmation e-mail.
International
Orders
For orders outside the
United States, our preferred carrier is DHL. For international orders,
we use a single rate for each country. The rate is based on the median
weight of our typical packages. Orders over 10 lbs. may incur extra
shipping charges. Receiver is responsible for duty and/or VAT.
|
