Warranty Claims

We stand behind our products and look forward to hearing from you, should a warranty claim arise. Should you ever need to contact www.advanced-water-systems.com regarding a warranty claim, please supply us with your original Order Tracking Number (or Order Date), your Account Number, the Product Serial Number if applicable, and a brief description of the warranty claim by submitting a returns form on our returns page. Should you need to return your water treatment system or product under warranty, we will supply you with a Returns Goods Authorization Number. No returns can be accepted without a Returns Goods Authorization Number, and our shipping department will refuse any items sent to us without this RGA number.

Product Return Guarantee

If a water treatment product is damaged in shipment or an incorrect item is shipped, we will issue you a full refund or immediately send a replacement product.

It is important to contact a customer care specialist at office@advanced-water-systems.com. In your e-mail, please reference your order number and the reason for return and whether you would like a refund or replacement product.

Reasons for Return:

> Shipping damage
> Incorrect item(s) shipped
> Dissatisfaction (please explain)
> Other (please explain)

We will respond promptly with a return confirmation message and (if necessary) shipment instructions for returning the item. Should you be instructed to return the item(s), please write the returns good authorization number on the outside of the box and send to:

Advanced Water Systems Inc.
ATTN: Returns
743 41st Ave
Santa Cruz, CA 95062


You can contact the Advanced Water Systems in the following ways:

24 hours a day, 7 days a week:

Technical and product questions, system design and selection

Existing Clients priority technical and product support

All other general business matters

6am to 6pm Pacific Standard Time Monday through Friday:

By telephone, at (831) 476-0515